Support

Connect your Clover merchant account in TauBeautyPOS under Sales → Checkout settings → Card reader: enter your Clover Flex serial number and tap Connect with Clover. Open Cloud Pay Display on the Flex. Clients tap, insert, or swipe on the Flex — card numbers are entered on the Clover device, and TauBeautyPOS never sees or stores full card numbers. Step-by-step: Quick guide.

Yes. While your salon has an active production Clover connection in TauBeautyPOS, the $79/month base plan is waived and Billing shows Free with Clover. You still have a Clover merchant account and pay Clover’s processing fees under your agreement with Clover. The optional $40/month AI phone & text add-on is never waived.

Card payments in TauBeautyPOS stop, and the Free with Clover waiver ends. After a 3-day grace period the $79/month plan applies (there is no second free trial). Reconnect Clover at any time to waive the plan again. See how disconnecting affects billing.

A main checkout iPad, internet service, a Clover Flex, and a Clover merchant account. You can use devices you already have, or buy one of our hardware packages (Starter $1,599, Salon $2,199, Pro $3,699 — one-time purchase, prices before sales tax). Clover Flex requires a Clover merchant account; card processing fees are billed separately.

Checkout, refunds, voids, and day close run only on the salon’s main checkout iPad, and only for the roles your owner allows. Payroll stays owner-only. Sales records are append-only, and sensitive actions are written to the activity log.

Some US cards (often prepaid or gift cards) approve less than the amount asked. The main iPad shows an alert with the approved amount and what is still due. Collect the rest with another card, cash, or gift card — or void the partial payment and pay another way. See partial approvals.

Clients can reply STOP to any text; the salon’s opt-out list is kept automatically. Every marketing email includes an unsubscribe link. Appointment confirmations and reminders are only sent when the salon has them turned on.

If a paid invoice failed, there is a short grace period before the salon locks; bring billing current or reconnect Clover. For sign-in problems, email or call us and we will help.

No. TauBeautyPOS is provided by Tau Beauty Inc. Card processing on the Flex is provided by Clover / Fiserv under your merchant agreement with them. For questions about your Clover merchant account, deposits, processing rates, or a broken Clover device, contact Clover support. For anything inside TauBeautyPOS, contact us.

Cancel the base plan or the AI add-on in Billing before the next renewal. To request a copy or deletion of your salon’s data, email [email protected] from the owner’s email address. See our Privacy Policy.